Help Desk Resume
When seeking a position as a help desk analyst, it helps to put together a resume that clearly outlines your ability to provide technical support for a variety of issues related to your target company’s products or services. A help desk resume must include not only your objectives and previous work experience, but also an outline of your technical skills. Some help desk job-seekers simply search online, download a standard resume template, and fill in the blanks. But the best strategy when seeking a position in any type of help desk or customer service capacity is one that shows your potential employer you also have an understanding of why a live help desk is important to the company’s profitability.
You may have considered seeking the services of a professional resume writer because you don’t have complete confidence when it comes to writing resumes and cover letters. But by the end of this article you will know how to write a resume that will make you stand out and ensure that your help desk job search is rewarding.
Help Desk Resume – Objective
One of the first sections to consider when putting together your help desk resume is the Objective section. Most fill-in-the-blank resume templates and sample resumes include a standard Objective section that only outlines the type of job you are seeking. But if you really wish to stand out, your best bet is to write an Objective that includes not only the position you seek, but also the type of results you would like to achieve for the target employer. You want to show that you will be an asset to the company and not just another employee who comes in, does a “just good enough” job, and leaves.
Help Desk Resume – Skills & Education
The Education & Skills section of your help desk resume is an important piece of the overall puzzle. Employers want to know that you possess the standard technical skills for the job, which may include knowing certain programming languages, knowledge of various hardware configurations, and the ability to use help desk software. There are instances where you may have to go back to school in order to obtain certain skills or receive a required technical certification. However, do not make the mistake of thinking that your schooling will be enough. A strong educational background with zero experience is often a handicap when employers compare you with someone who has proven experience with help desk work.
Help Desk Resume – Previous Work Experience
More than any technical certifications or degrees you may possess, your previous jobs will be a determining factor in whether or not the employer sees you as being capable of handling their help desk needs. It is in this area where you really want to shine. For a help desk position, you have to go above and beyond the type of Work Experience section that you may have found in an online resume sample. These resume examples usually only provide a section for you to fill in any previous jobs you have had and their respective job duties. But in order to stand out, the best resume writers also include any results or accolades they have achieved in their previous job positions. For example, were there any projects you worked on that saved your previous company a significant amount of time and/or money? If the answer is yes, it would be wise for you to include this information along with the position you held and what your job duties were.
Help Desk Resume – The Cover Letter
Once you have completed your resume writing, attach a cover letter to the help desk resume. The cover letter is written last because it is a summary of what the employer will find on your resume. In your cover letter, you want to show how your previous work experience and current skill level is a perfect match for the help desk position you wish to fill. The types of cover letters that make the greatest first impressions are those that show you have done your research on the specific target company and what their current needs are.
In conclusion, a help desk resume that outlines how your objectives, skill level, and work experience will improve your employer’s ability to profitably provide technical support to its customers will give you the greatest chance of getting a help desk job quickly, and at a higher pay rate than those who simply submit a standard resume that only focuses on their own needs.